After much anticipation, GreatToysOnline.com bombarded me with one disappointment after another. Untrained and unprofessional people behind this toy store seem to lack the ability to meet their customers 'figure-satisfaction'. Even after pre-ordering Tsume Zoro, these guys clearly do not know the item which I pre-ordered.
Upon pre-ordering last March 2014, they set the price at 18,800.00. I then rushed to deposit the amount of P4,700 as a requirement for the pre-order. From March unto December last year, they kept giving "valid" excuses for the delay of the item, which I gladly understood.
I finally heard from GTO last January 31, 2015. All they could say was sorry because they only placed 2 orders from Tsume-Art and I was 3rd on the list. Friends from my figure community also helped me with my problem. It appears that GTO catered 10 people who ordered the same item, Tsume Zoro. The sad thing is that they don't even seem to care to the other 8 customers who also waited very long.
Inconsistent replies came along through the Facebook window between me and Greattoys and even after calling them, they can't even speak to me seriously. They kept passing around the phone trying to avoid a conversation. Well, aren't you bastards?!
I decided to get my refund back, they promised details for when the refund will be processed, but all they did was stall. I gave my Unionbank account, they asked for BDO. Furious as I was, they were forced to send it through Gcash. Effin' priceless service! One thing's for sure, I'm never ordering again from this toy store!
